Core Concepts

Before you start to configure TicketBot, it is important to understand subjects.
Subjects is one of the core concepts of TicketBot and is used to categorize tickets.
You can view a subject as a unique category that tickets belong to. They describe the purpose of the ticket and help you to organize and manage tickets more efficiently.

Furthermore, all configuration settings in TicketBot are based on subjects, with a few exceptions. This means that you can configure the bot to behave differently depending on the subject a ticket belongs to.

Subject Nesting

As all settings are set in subjects, you can nest subjects.
Nesting subjects allows you to create a hierarchy of subjects, where settings from parent subjects are inherited by child subjects.

The following image shows an example of a nested subject hierarchy.
In this case Tickets could be disabled, meaning that users cannot create a ticket with that as a subject.
Tickets would then configure all shared settings for all tickets.
Settings that shoukd not be inherited will then be overridden by the individual subjects.