TicketBot Docs

Ticket Creation ​

Welcome message ​

When enabled, this setting displays a custom welcome message as the first message in every ticket created within this subject. This is useful for providing initial instructions, setting expectations, or gathering information from users.

To configure the welcome message, click "Edit message" to open the message customization window. In this editor, you can:

  • Add custom text content to greet users and explain the ticket process
  • Create rich embeds with titles, descriptions, fields, colors, and images
  • Preview your message in real-time to see exactly how it will appear to users
  • Add interactive buttons by clicking "Edit buttons" to include:
    • Close button - Allows users to close their own tickets
    • Claim button - Enables staff members to claim and take ownership of tickets

The welcome message helps create a professional first impression and can significantly reduce common questions by providing upfront guidance.

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Response Messages ​

Command Response Message ​

This message is sent when a staff member uses the right-click context menu on a message to create a ticket on behalf of a user. When tickets are created this way, the bot automatically skips any template questions and welcome messages, allowing staff to create tickets instantly without requiring the user to go through the standard ticket creation flow.

This is particularly useful for:

  • Creating tickets from user inquiries in public channels
  • Quickly escalating issues that require dedicated attention
  • Converting support requests into trackable tickets without disrupting the conversation

Ticket Buttons ​

When a user creates a ticket through the /ticket command or by clicking a button on a panel, you can configure the bot to send them an ephemeral (private) message in the same channel containing a button that links directly to their newly-created ticket channel.

Key features:

  • The message is only visible to the ticket creator, keeping the channel clean
  • Provides instant access to the ticket without needing to search for it
  • The message automatically disappears after a configurable time period
  • Helps users navigate to their ticket channel quickly, especially in busy servers

This feature improves the user experience by eliminating confusion about where their ticket was created and ensures users can find their ticket channel immediately after creation.

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Forms & Questions ​

Require users to fill out a form Premium ​

When enabled, users must complete a custom form with predefined questions before their ticket can be created. This feature helps gather essential information upfront, reducing back-and-forth messages and enabling staff to provide faster, more accurate support.

Benefits of using forms:

  • Collect structured information - Ensure you receive all necessary details from the start
  • Reduce response time - Staff can begin working on tickets immediately with complete context
  • Improve ticket quality - Users provide relevant details before submitting
  • Customize per subject - Different ticket types can have different questions
  • Better organization - Form responses are saved with the ticket for easy reference

You can create custom questions using Discord's native modal forms, including text inputs, dropdowns, and other field types. All answers are automatically included in the ticket when it's created, making them visible to both users and staff members.