General

Subject name

In order to distinguish between your subjects on the dashboard, you must create a unique name for each of your subjects. This will only be visible in the ticket history on the dashboard and on the subjects page.

Disable creation of tickets

If you wish to prevent users from creating a ticket under a specific subject, you can toggle this setting on. This could be handy if you want to have a parent subject with child subjects.

Example setup

If you have one subject called "Game Support" with a set of settings and then have three child subjects inheriting some of the settings, called for example Roblox, FiveM and Minecraft, you can then disallow users from creating tickets under the "Game Support" subject and only allow the creation of tickets under the Roblox, FiveM and Minecraft subjects.

Ticket name format

Customise the name of the Discord channel in which tickets are created. You can use placeholders to dynamically create channel names.

Placeholders

{author.name} gets replaced with the name of the user that created the ticket
{subject} gets replaced with the name of the subject
{subject.amount} gets replaced with the amount of times the subject have been used

All placeholders can be limited to X amount of characters, by adding [X] behind it.
E.g. {author.name}[4] will give you the first 4 chars of the name.

Staff roles

With TicketBot, you can select which roles should be able to be staff members / support agents for each subject. When selecting one or more roles, only they (except for server administrators) will be able to interact with tickets within that subject.